Frequently asked questions
What does Joco mean?
Joco is short for Johnston County, NC. Jo.Co. is where we were born and where we represent! And it's pronounced Joe-Co, rhymes with coco!
How spicy are your hot sauces?
All of our sauces are labeled with their heat scale.
Serrano Royale - Mild
Hotter Than Hal Peach Habanero - Medium
Midnight Reaper - Hot
Do your hot sauces contain artificial preservatives or additives?
No, we never use artificial preservatives, additives, colors or dyes.
How should I store my hot sauce after opening?
We recommend refrigerating after opening. You're more than welcome to not refrigerate if you do not want to. The shelf-life of our sauces is about a year.
What if my sauce is separating?
Separation is normal, just shake it up before you use it next!
What if my sauce is stuck in the bottle?
If your sauce is stuck inside the bottle, it is completely normal. Our sauces are thick, hearty and never strained of the good stuff. Stick a toothpick in it or microwave it for a couple of seconds to loosen it up.
What foods pair best with your hot sauces?
We recommend putting our sauces on everything. But if you need some ideas, we love our sauce on chicken, beef, fish, eggs and gator bites! Visit our recipe page for more ideas!
Do you offer bulk or wholesale purchases?
Yes! Please email us at: wholesale@jocospice.com with your wholesale requirements.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items, especially food items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Do you offer international shipping?
Not yet. We currently only ship in the United States.