Shipping policy

Shipping Policy

Effective Date: May 28, 2025

We work hard to get your order from our hands to your doorstep as quickly and safely as possible. Here's everything you need to know about how we ship.

Processing Time

• Orders are processed within 2-3 business days (Monday-Friday, excluding holidays).

• You will receive a confirmation email when your order is placed, and another with tracking information once it ships.

Shipping Rates & Delivery Times

• Shipping rates are calculated at checkout based on your location and package weight.

• We currently ship within the United States only.

• Typical delivery times are within 3-7 business days.

Free Shipping

• We currently do not offer free shipping.

Incorrect Addresses

• Please double-check your shipping address before placing your order.

• We are not responsible for delays or lost packages due to incorrect or incomplete addresses. 

Damaged or Lost Packages

• If your order arrives damaged or does not arrive at all, contact us at: info@jocospice.com within 7 days of the delivery date (or expected delivery).

Delivery Questions

If you have any questions about your order or need help with tracking, contact us anytime at info@jocospice.com.